FAQ
Frequently Asked Questions (FAQ)
1. How long does it take to process my order?
We’re fast! Orders are processed within 1-2 business days. You’ll have your order in no time! If you need it faster, just reach out to hey@thepartypeople.ca and we'll see what we can do to get the party started more quickly!
2. Do you offer free shipping?
We offer free shipping in Canada for orders over $99!
3. Where do you ship?
We currently ship across Canada from coast to coast! If you're from another part of the world and want to place an order, send us an email at hey@thepartypeople.ca and we'll see if we can work something out. 🇨🇦
4. What’s your return policy?
Changed your mind? No problem! We accept returns on unopened + unused items within 14 days of delivery. Just email us at hey@thepartypeople.ca to get started.
5. Can I track my order?
You bet! Once your order ships, you’ll receive a tracking number. Please note, it might take 12-24 hours for tracking to update—so hang tight!
6. What payment methods do you accept?
We accept all major credit cards and PayPal.
7. Can I change my shipping address after placing an order?
Oops, made a mistake? No worries! Email us at hey@thepartypeople.ca with your order number and updated address as soon as possible. We’ll do our best to catch it before it ships.
8. How long does shipping take within Canada?
Shipping times vary depending on the carrier and your location. With UPS, shipments usually take 2-4 days, and with Canada Post, it’s around 3-5 days depending on where you live. You’ll choose the shipping method that works best for you at checkout.
9. Help! My order arrived damaged!
Oh no! We want everything to arrive perfectly. If your order came damaged, just email us at hey@thepartypeople.ca with a photo of the item, and we’ll fix it ASAP.
10. Can I cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to make changes! Contact us at hey@thepartypeople.ca with your order number as soon as you can.
11. How do I stay in the loop with new products and offers?
Sign up for our emails and never miss out on new arrivals, exclusive deals, and surprises. Plus, it’s like getting a little party in your inbox!